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3 Million Customers Added to Telephony Service within a Year

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3 Million Customers Added to Telephony Service within a Year
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August 22: More than 3 million customers have been added to the telephone service sector in Nepal within a year. The significant increase in the number of customers the telecom sector can be attributed to the tough competition between government owned Nepal Telecom and private sector company Ncell.

According to the Nepal Telecommunication Authority, the number of telephone users reached 27,733,402 in the last year's May-June period which has increased to 30,749,702 in current years's April-May period. The data shows that the number of telephone users from various telecommunication companies increased by 3 million (3,016,300) during the period. Although the telecom service providers are in steep competition in increasing the number of customers, the competitive efforts for improving quality and services are not seen.

 "There has been drastic increase in number of users with the expansion of service network in urban and rural areas as well as increase in number of customers in urban areas," mention Min Bahadur Aryal, Spokesperson of Nepal Telecommunication Authority.

Among all telecommunication companies, Nepal Telecom is in the first position in increasing the number of customers. Nepal Telecom has expanded its services to 1,790,278 new customers within one year. Similarly, Ncell is in second position in increasing number of customers with 1,120,089 added customers during the period. Likewise, last year, both the companies had around equivalent market share. Whereas, this year, the market share of Nepal Telecom has increased by 2 percent and Ncell's market share decreased by 1 percent.

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